As a small business, we understand how important it is to respect the privacy of your personal information and data. Finefold is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information.
To summarise everything below, the information you provide us is primarily used to complete your transaction, and send you marketing emails if you have consented to receiving these. Finefold does not reproduce hard copies of your information
We have adopted to Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Privacy Policy
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in may ways include via our website (www.finefold.com.au), email, and from third parties. We don’t guarantee website links or policy of authorised third partied.
We collect your Personal Information for the primary purpose of providing our services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information it is generally in regard to sales, support and account, including emails. If you purchase our products, we may request certain personally identifiable information from you. This may include contact information (such as Email, and postal address) and financial information (such as credit card number, expiration data). We use this information for billing purposes and to fill your orders. Furthermore, if you have consented to our mailing list, your personal information, such as your email, may be used to send you marketing material we believe will interest you.
What we do with this information
We may require your personal information to provide you with a better service, and in particular for the following reasons:
To process and fulfil your order, including shipping and delivery
To process payment details securely through our payment provider
If you have consented to be on our mailing list, then to provide you, with information about products or promotions we feel may interest you. You can unsubscribe from this mailing list at any time.
Internal record keeping
To provide you with customer support and address any inquiries or issues
To effectively delivery these services, we may share your personal data with trusted third-party suppliers who act as sub-processors. These sub-processors include, but are not limited to:
Squarespace: for website hosting and e-commerce solutions
Google: for analytics and advertising services
Facebook and Instagram: for social media advertising and engagement
PayPal: for payment processing
By using our services, you consent to the collection, use, and sharing of your personal data as described above.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. You can contact us via hello@finefold.com.au
Finefold will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: hello@finefold.com.au